Effective Date: June 2, 2026
Welcome to Afraeka Adventures Ltd (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website (https://afraekaadventures.com) and the booking of any tour, safari, or travel service operated by us. By accessing our website or placing a booking inquiry, you agree to comply with and be bound by these terms.
Please read them carefully before making any financial commitments.
1. Booking Agreement
A booking is considered initiated once a formal inquiry or reservation form is submitted via our platform. A legally binding contract between Afraeka Adventures Ltd and the client is only established when we issue a formal booking confirmation invoice following receipt of the required deposit.
The person making the booking confirms they have the authority to accept, and do accept on behalf of their entire travel group, the terms of these conditions.
2. Time-Sensitive Permits (Gorilla and Primate Trekking)
- Permit Availability: Mountain gorilla trekking, chimpanzee trekking, and other primate/national park permits are under the strict, direct jurisdiction of local wildlife authorities (including the Uganda Wildlife Authority, “UWA”). Availability is subject to real-time verification and can change rapidly.
- Non-Refundable Policy: Due to the reservation policies of wildlife governing bodies, all primate trekking permit fees are non-refundable and non-transferable once purchased on your behalf, except where UWA’s own transfer/refund policy allows an exception (see Section 4 for how this interacts with our cancellation tiers).
- Permit Fees: Permit costs must be paid in full, upfront, alongside your initial deposit, to guarantee reservation.
- Minimum Age: The minimum age for gorilla/chimpanzee trekking is15 years old, as set by UWA and strictly enforced at park entry, regardless of package price paid.
3. Payment Schedule
- Deposit: A deposit of 30% to 50% of the total safari package price (plus 100% of any required primate trekking permit fees) is required at the time of booking confirmation.
- Final Balance: The remaining balance is due no later than 45 days prior to the safari departure date, unless otherwise agreed in writing by our team.
- Late Payments: Failure to pay the final balance by the due date may result in cancellation of the safari and forfeiture of the deposit under Section 4 below.
- Accepted Payment Methods: bank transfer, credit card, cash.
4. Cancellation Policy
Cancellation requests must be submitted in writing via email to info@afraekaadventures.com. The following fees apply based on when we receive written notice, relative to your departure date:
| Notice Period Before Departure | Cancellation Fee |
|---|---|
| More than 90 days | 25% of total safari package cost (permits remain non-refundable per Section 2) |
| 46–90 days | 50% of total safari package cost |
| 45 days or fewer | 100% of total safari package cost (no refund) |
Note: Regardless of when you cancel, primate trekking permit fees already paid to UWA are non-refundable and non-transferable except where UWA’s own policy provides an exception (e.g., documented medical emergency, reviewed case-by-case with supporting evidence such as a doctor’s note).
5. Changes and Alterations
- By the Client: If you wish to change a confirmed itinerary, we will make every reasonable effort to accommodate you, subject to availability. Any costs from third-party providers (e.g., hotel or permit modification fees) will be passed on to the client.
- By the Company: While we plan itineraries carefully, unforeseen local conditions (road closures, extreme weather, lodge closures, permit reallocation by UWA, etc.) may require us to substitute comparable alternatives without prior notice. We will notify you as soon as reasonably possible when this occurs.
6. Client Responsibilities and Travel Documents
- Passports & Visas: Travelers must hold a passport valid for at least 6 months beyond their date of entry into East Africa. Securing the correct entry visa (e.g., the East Africa Tourist Visa or single-country e-visa) is the client’s sole responsibility.
- Medical Requirements: Clients are responsible for meeting all health and immunization requirements (including Yellow Fever vaccination and malaria prophylaxis where applicable) and must disclose any physical limitations, allergies, or medical conditions before booking that could affect their participation in planned activities.
- Fitness for Activity: Certain activities (gorilla/chimpanzee trekking, hiking) require a moderate to good level of physical fitness. Clients should disclose any condition that may affect their ability to safely complete these activities.
7. Comprehensive Travel Insurance
It is a mandatory condition of booking with Afraeka Adventures Ltd that all travelers hold comprehensive international travel insurance before departure. Your policy must explicitly cover:
- Personal injury and medical expenses
- Emergency medical evacuation and repatriation
- Trip cancellation and interruption
- Loss, theft, or damage of personal baggage and effects
Proof of valid travel insurance may be requested prior to departure.
8. Limitation of Liability
Afraeka Adventures Ltd acts as an agent arranging accommodations, local flights, transport, and activities through vetted third-party operators. While we select our partners with care, we cannot be held liable for injury, damage, loss, delay, or irregularity caused by these independent third parties, except where such liability cannot be excluded under applicable law.
9. Force Majeure
We cannot accept liability or pay compensation where performance of our obligations is prevented or affected by events amounting to Force Majeure — circumstances beyond our reasonable control. This includes, but is not limited to: war, civil unrest, natural disasters, extreme weather, government restrictions, border closures, pandemics, or transport disruptions beyond our control.
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Uganda, and disputes are subject to the exclusive jurisdiction of the courts of Uganda, except to the extent that mandatory consumer protection laws of the traveler’s country of residence apply and cannot be excluded by agreement — for example, provisions of the UK Package Travel and Linked Travel Arrangements Regulations or the EU Package Travel Directive (2015/2302), where a booking qualifies as a “package” under those regimes.
11. Privacy and Data Protection
Personal information collected during the booking process (including passport details, health information, and payment data) is handled in accordance with our separate Privacy Policy. For travelers residing in the European Union or United Kingdom, this includes the rights afforded under GDPR/UK GDPR.
12. Photography and Media
Afraeka Adventures Ltd and its guides may take photographs or video during your safari for use in marketing materials (website, social media, brochures). If you do not wish to be identifiable in such materials, please notify your guide or our office in writing before departure, and we will make reasonable efforts to exclude you.
13. Complaints Procedure
If you have a complaint during your safari, please raise it with your guide or our office immediately so we can attempt to resolve it on the ground. If unresolved, written complaints should be submitted to info@afraekaadventures.com within 10 days of your return, and we will respond within 2 days.
14. Company Information
- Company Name: Afraeka Adventures Ltd
- Registration/License Number:
- Email: info@afraekaadventures.com
- Phone / WhatsApp: +256 794 144 988
- Physical Address:
By submitting a booking inquiry or paying a deposit, you confirm that you have read, understood, and agree to these Terms and Conditions in full.
